Tag Archive for: clarity

 

The study of human communication (anthroposemiotics) is a fascinating and complex one; it is very diverse, as there are multiple layers pertaining to what communication is and how we use its different features as human beings.  Simply put, however, most face-to-face communication requires visually reading, listening and following along with at least one other person, offering gestures and verbal responses in reply, whilst maintaining eye contact throughout the interaction.  Much of these human functions we do quite naturally, especially if we have grown up with well communicating role models; and yet it is still so common and understandable that at times, especially in high stake situations, we have to be particularly intentional about presenting in a professional, calm and self-controlled manner.

So many amazing things are happening physiologically and neurologically as we communicate with other people;  these human attributes can either harmonise beautifully together or feel horribly disparate.  This is where we have to come at speech work in a holistic manner …

For example, in another area of life, people may experience financial difficulties which could be simply due to the loss of a job or a stream of income, but sometimes it can be more a symptom of a deeper issue ie. overspending due to lack of self esteem or an inability to budget and so clearly some fiscal discipline and management is needed. Similarly, this can be the case with regards to being able to confidently speak in front of others. The moment the spotlight is on us, if we are untrained and unskilled in this area, a myriad of unwelcome thoughts, feelings and responses can manifest which make it extremely difficult to function and do a great job.

Happily, I believe that there are some very practical ways through these difficulties …

Imagine a typical scenario;  if it is not yet typical for you it very likely will be one day! … “So-and-so is sick today and so you will have to go and speak to our clients and fill them in on where we are up to with the project.”  Not the best start to many people’s day, but the job has to be done.

Unless you have had some experience and practise at impromptu speaking, debating or improvisation, then your body likely begins to respond to the request with a number of physical manifestations such as sweaty palms, heart seemingly beating out of your chest, or brain freeze.

Happily, there are a number of well-proven techniques that can help us very practically to handle the above, or similar, situations effectively.  However, once we have quickly thought about what we want to say and jotted down some barely legible notes on our phone or bit of paper, we then actually have to vocalise those thoughts and ideas. It is at this point that we have to consider three key things …

Clarity … will people be able to clearly hear and understand what I am needing to communicate?

Fluency … can I fluently and articulately express the information?

Variety … can I speak in a manner that is not going to send my audience to sleep in a matter of a few moments or ‘switch off’ ?

 

What a gift it is for children and young people to have had practice and experience at speaking more formally with and in front of others; and how necessary to invest in this important life skill if we have not had those benefits at an earlier age.

 

I love the English language! However, as a native English speaker I have the utmost respect for those endeavouring to get to grips with the language’s abundance of inconsistencies and idiosyncrasies. There is a wonderful, if rather long, poem called “The Chaos” (Anon) which charts the majority of the rebellious sounds and would challenge the most confident of English speakers!

My wonderful father-in-law spoke nine languages fluently but I couldn’t begin to get my mouth around the unfamiliar guttural sounds, diphthongs and triphthongs that he rattled off effortlessly in Dutch, Indonesian, French, Japanese, Norwegian, Italian, Spanish and German.

It is only with a great deal of practice and focus that ESL students can master the unfamiliar sounds that are ‘th’, ‘v’, ‘s’, ‘sh’, ‘ch’ etc. However, there is no doubt that the investment of time, money and focus does reap great rewards as “Clarity undoubtedly leads to increased Confidence”. It makes the world of difference to my students to know that they can easily be understood and that there is no lid to their potential for promotion, job satisfaction and social interaction.

In extreme situations, our ability to be understood could be a matter of life and death; in more common situations it can save awkwardness, misunderstandings and even the loss of a job. As English continues to be one of the most widely spoken languages and the official language of the majority of nations we need to persevere with ‘The Chaos’ – Get rid of the lid!